About Education Modified:
Education Modified is an award-winning collaboration platform for K-12 schools and districts to better serve special populations of students. Founded by veteran NYC public school teachers, EdMod was built to innovate special education by bringing schools the technology they need to improve academic outcomes, beyond regulatory compliance.
About the Role:
We’re seeking a Senior Customer Success Manager to join our team and play a pivotal role in supporting our growing portfolio of mid-market and enterprise accounts. In this role, you will serve as a strategic partner and point of contact for our public school districts. Your main goal will be to cultivate and nurture relationships with senior stakeholders while ensuring alignment on their critical strategic goals.
The ideal candidate is someone who can seamlessly build relationships and trust while transitioning effortlessly between strategic and tactical tasks to ensure our customers are successful with our platform.
Responsibilities
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- Serve as the primary point of contact to our enterprise and mid-size public school districts
- Develop relationships with stakeholders to understand their goals, objectives, and needs
- Manage the customer journey to ensure they are getting the most value from our product and services, ensuring an exceptional experience.
- Work closely with our Sales, Marketing, Product, and Support teams to support our strategic expansion accounts
- Develop and maintain customer success plans to ensure our customers achieve their desired outcomes with our platform and services
- Develop strategic account plans to capture customer knowledge and revenue focused opportunities.
- Serve as a trusted advisor to drive product adoption and ensure our solution is leveraged to achieve customer goals and objectives.
- Track customer health to ensure healthy engagement and provide solutions to further drive customer success.
- Leverage customer insights and data to drive renewal and expansion.
Qualifications
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- You have 3+ years of experience in a strategic or enterprise level Customer Success role
- Prior experience in working for a remote company
- Prior experience working at an EdTech company
- A proven track record of hitting or exceeding company OKRs (renewals, expansion, product adoption)
- A stellar history of driving customer retention, forecasting renewals, and supporting customers reach their goals
- Exceptional verbal and written communication skills and are comfortable speaking with senior stakeholders
- A natural when it comes to organizational, project management, and time management skills
- Previous experience at an early stage company with competing priorities and frequent changes
- Creative and naturally curious to learn and create solutions to existing problems
- Collaborative and empathetic with both our customers and internal team
Logistics and Benefits:
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- Full-time and salaried with annual bonus
- Health, dental, and vision insurance
- Unlimited vacation
- Annual in-person company retreat
- U.S. Citizenship or permanent residency is required.
- This is a remote position, but residency in the U.S. is required.